Frequently Asked Questions
The things people ask us most.
How do I eat them?
Take one out of the freezer and leave it at room temperature for 10–20 minutes. That's it — thaw and eat. No oven, and we don't recommend the microwave: it toughens the bread.
How do I store them?
Keep frozen until you're ready to eat.
What's actually in them?
100% nut butter, real fruit jam, and soft low-carb bread. High protein, no added sugar, no seed oils, no artificial flavours. Each flavour's full nutrition panel is on its product page.
Do they contain nuts?
Yes. Every flavour is built on a nut or seed butter — peanut, almond, cashew or pumpkin seed. If you have a nut allergy, these are not for you. For a full allergen declaration on a specific flavour, email hello@rainbowhibi.com.au before ordering.
Do you deliver, or is it pickup?
It's pickup. You reserve online and collect your pack fresh & frozen Mon–Fri 4–8pm North Melbourne · Tue 10am–2pm AMEP Victoria · Sat 12–2pm Queen Victoria Market — there's no delivery fee because there's no delivery. See Pickup & Pre-order for times and location.
Where are they made?
Fresh, by hand, in Melbourne.
Do I need an account to reserve?
No. You can reserve a pack in about a minute with just your name, phone and a pickup time — no account needed. (An account is optional — it lets you join the community forum.)
How do I pay?
After you book, pay by bank transfer (RainBow HiBi · BSB 063 019 · Acc 1291 0663), PayID 0470 460 055, or WeChat Pay (QR shown after booking and on the Pickup & Pre-order page). Use your reservation number as the reference — packs are handed over once payment is received. No card details are taken on the website.
Something else?
Email hello@rainbowhibi.com.au or say hello on Instagram at @rainbowhibiau.