Pickup & Pre-order

How pre-order works

Rainbow HiBi is made fresh, by hand, in small batches. So instead of shipping, you reserve online and collect in person — that way every pocket is made close to when you eat it.

1. Reserve your pack online and pick a collection time. It takes a minute and costs nothing upfront.
2. We make your pack fresh and hold it frozen for your chosen pickup slot.
3. Pay after booking, then collect at your chosen time. Bring a bag — your pockets come frozen, ready for the freezer.

Reserve a pack →

Where & when to collect

Please reserve at least 3 days ahead so we can make your pack fresh.

We'll confirm your reservation and the exact pickup details after you book. If your plans change, just reply to that confirmation, email hello@rainbowhibi.com.au or call/WhatsApp 0470 460 055 and we'll move your slot.

Payment

No card details are taken on the website. After you book, pay by bank transfer, PayID or WeChat Pay using your reservation number as the reference — we hand over packs once payment is received.

Keeping it fresh

Protein Pockets are a frozen product. Keep them frozen after collection. To eat, thaw for 10–20 minutes at room temperature — no oven, no microwave needed.

If something isn't right

If your pack isn't right when you collect it, tell us on the spot or email hello@rainbowhibi.com.au (or call 0470 460 055) with your reservation number and a photo — we'll make it right.

Because this is a fresh frozen food, we can't accept a change-of-mind return once a pack has left our freezer. That does not limit your rights under the Australian Consumer Law: if a product is faulty, unsafe, or not as described, you are entitled to a repair, replacement or refund.